Customer Service?

s_rat · #1 December 28th, 2000, 06:45 PM

I sent a mail to customer service yesterday regarding a broken SE-IV cd I received from UPS. Anyone have any idea how long it normally takes them to respond? TIA.

WhiteHojo · #2 December 28th, 2000, 07:01 PM

I sent a email request to their customer service Tuesday afternoon and recieved a prompt reply by the time I got home Wed evening. Unfortunately, still no game in the mail.

Talenn · #3 December 28th, 2000, 08:38 PM

Normally they respond within a day. This week, they are on vaction until after New Years. Thats for MM. I'm not sure on what Shrapnel's schedule is like though.

Talenn

Atrocities · #4 December 29th, 2000, 01:42 AM

You got to love UPS. If its on time, its broken.

imperishable · #5 December 29th, 2000, 05:27 AM

I live about 1 hour from Malfador Machinations office, so when I ordered the game Online I chose the cheapest UPS delivery. I thought it would take them 2 days at most, but no, gotta wait for more than a week. I looked at the package tracking thingy it says my game started out in Texas, then it was sent to North Carolina... what the ####? I am in California and Malfador is in California too, just 1 hour away from me. Man if I knew I would just drove there and picked it up myself. hehe

Richard · #6 December 29th, 2000, 06:35 AM

We're getting to some of the customer service requests, but just from home as the office is closed.

Aa far as the shipment Shrapnel is based in NC not California.

------------------
Sarge is coming...

Richard Arnesen
Director of Covert Ops
Shrapnel Games
http://www.shrapnelgames.com

s_rat · #7 December 29th, 2000, 12:26 PM

Well, here's hoping my problem gets resolved soon. It's been nearly three weeks since I originally ordered the game and I've demo'd the demo to deathmo.

Nyx · #8 December 29th, 2000, 06:45 PM

I bought my copy from Chips&Bits Online. Got it delivered fast and with no hassles.

s_rat · #9 December 29th, 2000, 07:00 PM

Did yours come in a box? Mine didn't, just an envelope...which helps explain why the cd was in two pieces. I don't know about anyone else, but I would have paid the extra buck or so to get it shipped in a simple cardboard box.

Nyx · #10 December 29th, 2000, 08:00 PM

Mine had no box. I also would have liked a box, not so much for the protection, but the manual tends to get lost on the shelf surrounded by the game boxes for all my other games.