[email protected]

[Marc]

Has anyone had problems with buying Online at the mall here?

I am trying to illicit a response from the peaople I gave my money to.

Here is a copy of the email I have sent to [email protected]

I have 'X'ed out the order and trackinbg numbers so that this order doesn't get hijacked.

--------------------------------------------

Order Number: SGWXXXXXX
Ship Date: 01/23/01
Tracking Number: xxxxxxxxxxxxxxxxxx


Will someone please reply to my email.

I have already email-ed this address about my order, and I did not receive ANY response.

When the order arrived the CD was damaged. UPS doesn't care as I had already signed for it, you don't care because you ignored my earlier email.

What I need to know is how do I get a replacement CD? I can send you a photograph of the CD in question so you don't think I am trying to rip you off.

But as far as I'm concerned, is that YOU'RE ripping me off by ignoring my email-s.

An acknowledgement of any kind would be an improvement.

Remember I payed YOU $46.

If you have a problem with my 'anonamous' email account, give me a phone number I can so I can speak to someone.

Marc Keith
904 281 3182

P.S. I have posted this email on the Space Empires:IV message board on Shrapnel Games.

------------------------------------------

Okay I know, I needed to check the parcel when it arrived. The carrier was UPS and they are a bunch of morons. I have had numerous problems with them and they just don't care.

IMHO don't use them.

All I want is a replacement disk. I'll pay for the damn thing, for pete's sake.




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[s_rat]

Same thing happened to me. Shrapnel, for whatever reason, doesn't ship the game in even a minimalist box (duh).

Anyways, they replaced my CD in a reasonably timely manner at no cost to me, so don't give up on them yet.

[Richard]

Actually part of the problem is that with all of the email we get each day, email such as this can get easily lost. To correct this we have just deplyed the following that you can use to get your requests handled:
http://www.shrapnelgames.com/cgi-bin...wonderdesk.cgi

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Sarge is coming...

Richard Arnesen
Director of Covert Ops
Shrapnel Games
http://www.shrapnelgames.com

[Marc]

I thank you for your timely reply.

You may want to think about a contact phone number.

Like alot of gamers I support independent publishers, after all I'd rather my money went to the developers than to some Sierra or EA executive.

[Atrocities]

This is why Shrapnel has such a loyal following I think. They read the Boards, and they respond to concerns. That makes a world of differance when trying to get good word of mouth out. I am glad that Shrapnel is selling this game, and not some other OL company. Thank Shrapnel.

[Marc]

Just got word that they are sending me another CD this afternoon.


Thanks, Shrapnel.