Forum Outages - Page 4

Bwaha · #31 July 8th, 2008, 08:29 PM

Easy now folks, No reason to get hot under the collar. So far its a done deal and over with. Just let it go, take a deep breath, and relax... now that feels better now, heh.

Bwaha

Sombre · #32 July 8th, 2008, 08:34 PM

I'm glad they've arsed about taking it up and down the last couple of days.

It gives us fair if slightly rude warning that we should start downloading and backing up attachments.

NTJedi · #33 July 8th, 2008, 09:10 PM

Quote:

HoneyBadger said:
What if your car was totaled though? And the mechanic was offering to rebuild it from the ground up, for free? Then how long would "soon" be?

Find me one mechanic quoting to rebuild a car from ground up and advising it will take a "Short Time" and to "Check Back Soon". LOL LOL

That's like trying to find a doctor who would say quadruple bypass surgery is a minor operation. LOL LOL

I'll have what HoneyBadger is drinking.

Gandalf Parker · #34 July 8th, 2008, 09:17 PM

Quote:

Sombre said:
I'm glad they've arsed about taking it up and down the last couple of days.

It gives us fair if slightly rude warning that we should start downloading and backing up attachments.

Excellent point.

NTJedi · #35 July 8th, 2008, 09:28 PM

Quote:

Ballbarian said:
"Short amount of Time" and "Check back soon" involve generic measurements of time and mean different things to different folks.

Yes, they are generic measurements... and any company should make the greatest attempt to make its customers happy. This website has customers who visit daily and since ShrapnelGames knows they have daily customers a "Short amount of Time" is not 12 hours for these daily customers.

My point is a more accurate and honest message should be displayed during downtime.

Gandalf Parker · #36 July 8th, 2008, 10:33 PM

How can you possibly provide a more accurate assessment than "we think it will be soon" on any project they havent done before?

sector24 · #37 July 8th, 2008, 11:07 PM

The ridiculosity of this thread makes me smile. Please continue.

Itchykobu · #38 July 8th, 2008, 11:17 PM

Ridiculous? Or is it......THOUGHT PROVOKING!?!?! ;-)

Mindi · #39 July 8th, 2008, 11:21 PM

Look, we're preparing for a major upgrade and system migration to new forum software that will also include a complete redesign of just about all of our sites (with the exclusion of the store). While we do not like outages anymore than you do, sometimes they are necessary and in this case we are having a little pain from time to time now to prevent a major outage later.

We determined that during the US holiday this past weekend would be a good time to do some of this work as a lot of people here would have other plans and not be online as much. While I wish we could give exact times, it's simply not possible when you are doing the kind of work we are talking about. For the most part, the outages just had a message that said "The forums are closed" and at one point we put up a generic message about maintenance.

What we have learned from the maintenance and testing we did this past weekend has helped us in reducing the amount of time the forum will have to be down when we do the site conversion. Some companies have taken days to weeks to do the type of conversion we are talking about doing and we are trying to get it down to a one or two day outage over a future weekend at most.

Please be patient as I think the results will be well worth it with many new features for the users with the new software. Everyone will be hearing more about this conversion soon and when it comes time to do the site migration we will be giving people notice as to what weekend it will be and an approximate timeframe. Please keep in mind though that things can change and no process is foolproof, so every timeframe will be an estimate and is not written in stone.

Mindi · #40 July 8th, 2008, 11:30 PM

Oh and thank you to whomever applauded that we took up time during our long holiday weekend to reduce impact on users. Richard and I worked on this pretty much for three days straight and well into the wee hours of the morning during those days. We're not looking for any pat on the back, but it's nice to know some people understand the complexities of what we are trying to do and the effort involved.