SPACE EMPIRES IV GOLD NOTICE - PLEASE READ!

Tim Brooks · #1 March 5th, 2002, 06:39 PM

To SEIV GOLD Customers

PLEASE READ!

We had thousands of Space Empires IV GOLD preorders. It will take us most of this week to get all pre-orders out. Our systems are overloaded. Orders should be processed in the order in which they are received. If you enter a support request asking for a tracking number or status, your order will have to be pulled from the queue.
When we reinsert it it will move to the back of the queue.

You can access your account (hopefully you set up an account) at the Game Shop and will know when your order ships (it will say shipped). There will be a tracking number, if your order shipped FedEx or UPS. If there isn't a tracking number your order was shipped through the Postal Service. If your tracking number starts with 1Z your order shipped UPS and not FedEx. Due to problems with FedEX shipping systems we have had to divert shipping to other carriers to get all orders out.

Please be patient.
Thank you.

[ 05 March 2002: Message edited by: Tim Brooks ]

[ 05 March 2002: Message edited by: Tim Brooks ]

[ 05 March 2002: Message edited by: Tim Brooks ]

dmm · #2 March 6th, 2002, 01:07 AM

Tim, n.b.: queue

Alpha Kodiak · #3 March 6th, 2002, 01:25 AM

I believe he was saying that if you call them about it, they will start playing billiards with your order.

Tim Brooks · #4 March 6th, 2002, 01:41 AM

You know. I used to be able to spell before Word and its spell checker. Now I don't even pay attention

TerranC · #5 March 6th, 2002, 01:43 AM

ahh... the wonders of technology.

Derek · #6 March 6th, 2002, 02:14 AM

quote:

If you enter a support request asking for a tracking number or status, your order will have to be pulled from the queue.
When we reinsert it it will move to the back of the queue

Forgive me if I come off as incredibly harsh, but that is ****ing ridiculous.

What it says to me, as a customer, is that if I want customer support, I am going to be penalized. You don't run a company that way. Well, apparently some do, neverthelss, I would hope that a company is not run that way.

I've been a good customer of both Malfador and Shrapnel, having bought SEIV, SEIV Gold, and Rune Sword. That one little statement, however, will cause me to seriously think before I purchase anything else from Shrapnel and/or Malfador. I understand that you have a HUGE preorder; regardless, you don't threaten customers and expect them to stick around.

Derek