Dominions New Player MP Helpdesk - Page 2

rdonj · #1 February 15th, 2010, 10:34 PM

Blackguard: Thank you for choosing the Dominions New Player MP Helpdesk! Please feel free to continue using IRC as a place to get advice, or contact one of our helpdesk personnel on the forum by pm, or ask for their email if needed (will be needed to send turns, obviously). I'm not sure you're going to personally benefit a whole lot from the program since you're already on IRC anyway, but we will see what you can do. Remember that it is your place as the customer to choose which CSR to speak to at any given moment.

Helpdesk personnel: On a different note, I have been informed that it is unlikely at this point that the thread will be stickied. In an effort to help keep this thread visible, please consider adding a link to it in your signature. Thank you.

rdonj · #2 February 19th, 2010, 04:32 PM

Customers served: 2

rdonj · #3 March 31st, 2010, 06:41 AM

Customers served: 3

I'm bumping this thread as there seem to be a lot of newbie games going on right now. Also, remember that I'm not the only CSR!

Septimius Severus · #4 March 31st, 2010, 03:29 PM

I expect we will have a need for the services of Helpdesk Personnel as advisors in NaVII once Captains have been signed up. I would like to post a link to this helpdesk on the main page of our game:

http://forum.shrapnelgames.com/showthread.php?t=45227

With permission of course.

Thanks.

Quitti · #5 May 4th, 2010, 06:02 AM

You can still find help on the IRC though.

I suggest people use it.

Gandalf Parker · #6 May 4th, 2010, 08:16 AM

I think that if anyone posted here they would still get help also.
Altho out of respect for the original poster and his concept of what a help desk is, it might be best to close this particular thread and fall back to the old method of starting a thread.

There is also a chat (like irc) attached to this forum. Scoll up just a little bit and there is a link that says "Chat" right next to the Forum Rules.

rdonj · #7 May 4th, 2010, 01:58 PM

My post last night was... well, there was a little bit of hyperbole. Mostly designed to make a point to the shrapnel people. There are still people on the forums who give advice regularly other than the IRC crowd... thejeff, maxwilson, and chrispedersen should still be around, and are regular advice givers. And the IRC people will help out on IRC still. But no one else from this thread is terribly likely to be popping in to help anymore, and there are a good number of IRC regulars period who are not super happy.

While the helpdesk was running I did help a number of people, and was set to help more. I'm not sure how much the other members got hit up for advice, but we were able to do exactly what I intended to do with the helpdesk.

Gregstrom · #8 May 4th, 2010, 02:02 PM

Quote:

Originally Posted by rdonj

And the IRC people will help out on IRC still. But no one else from this thread is terribly likely to be popping in to help anymore, and there are a good number of IRC regulars period who are not super happy.

Well, while I'm not exactly super happy, I still have an account here and I'll therefore be looking in regularly. I'll be available to help people here and when I'm on IRC.