Fed Up

[ScottWAR]

Originally Posted by Malfador Machinations

Hi All,

Just wanted to put in my 2 cents. I have received only 1 email regarding problems with the game. We addressed those issues in the 1.09 patch. I waited 2 weeks on the release of the last patch version for bug reports and got none.

If you'd like another patch, here's what you need to do. Create a list of specific references to bugs, or detailed descriptions of poor AI performance. Back these reports up with savegames. Just saying the AI is "bad" is not enough. Send these to [email protected].

We will do another patch if there is demand for it. Quietly posting in a forum is not enough. We require your participation in this process. Only you know the problems.

Aaron

Are you serious? You realize THIS is the games official forum,...where the people who play the game come to talk about it,......and shockingly,...where we have been for MONTHS,..talking about exclusively whats wrong with the game.

Youre really going to sit there with a straight face and tell us you dont read these forums? If thats true,..then maybe,....just maybe,...you should check in on your games OFFICIAL forums occasionally, instead of ignoring it and then saying I didnt realize anything was wrong and that people were upset.

The truth is WE require YOUR participation. You know like reading the forums,..listening to the problems we have,...actually FIXING the game in a patch instead of just getting started and releasing hoping thats good enough.

We are NOT going to send in bug reports......We are NOT beta testers. We bought the game and should not have to help you finish it outside of posting the problems here.


Here is an idea....PLAY YOUR OWN GAME!!!!!!! Then it will be obvious what needs fixing,...just as it obvious to everyone else that plays it. If you need beta testers,...well then you should have kept the game in beta.

[Tim Brooks]

ScottWAR:

You need to tone it down or you will be gone from these forums. Aaron Hall has told you what he needs from you. Not everyone is the same and see things the same, and you need to give input if you want the AI to improve for you. If you aren't willing to do that, then don't complain here.

And we have told you that these are not support forums more than once. They are the official forums for the gamers to talk to each other. Both Shrapnel and Malfador have told you what you need to do for support. We will not change our policies for you.

So either help us help you or stop complaining here.

[spillblood]

Originally Posted by Malfador Machinations

Hi All,

Just wanted to put in my 2 cents. I have received only 1 email regarding problems with the game. We addressed those issues in the 1.09 patch. I waited 2 weeks on the release of the last patch version for bug reports and got none.

If you'd like another patch, here's what you need to do. Create a list of specific references to bugs, or detailed descriptions of poor AI performance. Back these reports up with savegames. Just saying the AI is "bad" is not enough. Send these to [email protected].

We will do another patch if there is demand for it. Quietly posting in a forum is not enough. We require your participation in this process. Only you know the problems.

Aaron

OK, seems Aaron doesn't read the forums. I think we need to send bug reports via E-Mail directly to Malfador.
Don't use customer support, don't use the forum bug report threads anymore.
I think this is pretty bad because Shrapnel set up these threads in order to let people post bug reports and suggestions there. But I think he's expected us to send bug reports directly to him and he obviously didn't read the forum threads.

There seems to be no other way of making sure Aaron is informed. I've gone forward, compiled all bug reports of the beta patches and 1.09 in the forum, and our suggestions, and emailed it to him as a rtf-file, if he doesn't wanna spend time reading the forums. Please mail him some more manifestos, JCrowe, if you read this. By the way, me, JCrowe and maybe one or two other guys were the only people who actually posted bug reports and suggestions during the beta patches and after V 1.09 was released, didn't read any bug reports from you, ScottWAR. Did you test the 1.09 patch?

To ScottWAR: I think you're going a bit too far, after they've finally broken the silence and suggesting us to post more bug reports. Try to be constructive and just send Aaron all your bug reports and suggestions in E-Mails, directly to [email protected].

[ScottWAR]

Yes I tested the patch. Basically almost all the problems that existed before still exist as far as the AI goes. The AI still makes stupid moves. Not as many as before the patch,...but still far more than is acceptable from an AI. Why should I repost the same problems?

You bring up a good point. So far we have been told 3 different ways to get support,....of which none have worked. Posting the bugs in forum post we were asked to post in didnt get them fixed. Using the support ticket system of Shrapnels didnt work. E-mailing aaron didnt work. What else is there?

Again,...I am not a beta tester. I should not have to test this game. But I have already done that. I have already posted the problems. Those problems have already been mailed to Aaaron. But those problems still havent been fixed.

There is absolutely no way Aaron could think this game is finished. There is absolutely no way he doesnt know of the problems. So him not fixing it is his choice. He doesnt want to fix it otherwise he would without us having to beg and post about it for months on end.

I've done all I can to help get this game fixed. If you wish to sit back and wait another 6 months for nothing to be fixed,...go ahead. I'm tired of waiting on empty promises to not be kept.

[Skirmisher]

Originally Posted by Malfador Machinations

Just wanted to put in my 2 cents.

Only you know the problems.

Aaron

What is your opinion of this game?

If you bothered to read what's going on here, you would see your WS fanbase isn't particularly impressed with your product.

I'm having difficulty with your distant,developer in hiding approach. But I would like to understand where you think your coming from.

[spillblood]

Wanna give additional details of how this compilation of bug reports/ feature requests from the forum by E-Mail directly to Aaron turned out. I've collected all important posts that were made during the beta phase and edited them a bit to make the messages clearer. His answer was: "Please post these and all future correspondences to the forum.
Aaron"
I don't know yet what to make of this, and what he wanted to say. Does he want me to post all E-Mail correspondence in the forum, or did he mean that he doesn't need those texts and wants me to post this only here and not E-Mail it to him? I'm not sure.

[Mike_T]

Originally Posted by S.R. Krol

Just wanted to chime in here and state that we have not heard of any concrete dates for another patch, or if another patch is even coming, so there has been nothing to really say.

That is absolutely breathtaking!! You're actually saying that nothing seems to be happening and therefore there's nothing to say! The fact that nothing's happening is the root of the problem - surely you understand that -

Contrary to what you say, there is plenty that Shrapnel should be saying - why don't you (or your boss) answer the claims of those that have legitimate complaints about this half baked game? For goodness sake, do you still not understand that this is all about how Shrapnel deals with a failed game? - a game which is still being advertised for sale!

[spillblood]

Thanks for posting, S.R. Man, this is getting worse and worse. Seems Shrapnel don't have real contact to Malfador. They must do something and stop advertising and selling the game, or at least reduce the price, change the sales page etc. I think they ought to take some action against Malfador. But as long as Malf don't do anything and Shrapnel still sell this game and don't have contact to Malfador, there's gonna be no progress on this game.

[Tim Brooks]

Greetings:

If anyone here needs customer support please use our support center. It is the only way we can help you. We have policies in place and we do not do customer support on the forums - ever. The forums are for the gamers to talk to each other. We rarely monitor the forums so thinking you are getting our ear here is just not the case.

The Support center can be found here. And you do have to register an account, if you do not already have one.

Thanks guys.

[spillblood]

Seems they don't understand! These are no requests suitable for customer support! And Customer support can't help us anyway. Man, this ****ing sucks! Would you please take the time and READ the preceding posts?