Good game but some disappointments.....

[busold]

Hi,

i was looking forward to SE IV and preordered it some 2 months ago.The game is good but there are some things that are really disappointing! At that time i was asking here for the manual and i was told the following:
"However the game comes with a 90+ page manual and the CD."
Now we got a cheap 45 page manual where you read "see the CD manual" about 100 times.
I think the printing costs are not so high that you can not expect a decent 100 page manual for a 35/40$ game even it�s from a small company.
The second thing are the ridiculous shipping costs to Europe (19$ flat fee)
On the website you see:
"The above fees, again, pay for all of the added costs to us of shipping to International addresses (in some cases we LOSE money per sale on shipping)."
I received my envelope and the game yesterday and the postage was 9$ (yes nine!).
This means that the envelope and packaging costs 10$. Compared to US orders there is no real added cost even if they had to fill out a customs declaration (which takes less than 1 minute, especially when it�s always the same). Saying then we "lose money on some orders" is really interesting, i guess they made 5-6$ on mine just for shipping.
I feel a little betrayed and like cash cow now. BTW if anyone replies that it�s difficult for a small company then please see Cognitoys excellent Mindrover i got a 240 page manual for 35$ and international shipping is 6$ ! So somehow it must be possible even for small comapnies!

I hope someone from Shrapnelgames is taking this serious!

Regards,

Markus