Help!!!!!!!

Rich · #1 July 3rd, 2009, 10:51 AM

I've tried everything and nothing works.

Last weekend I lost my Weird Worlds for Windows backup copy. It happened while I was transferring backups from one place to another.

So on Monday I did a support ticket to get a link to redownload. Simple. Shouldn't be a problem.

No response. I phoned several times. Nobody ever answered. But I did leave a message. Still nothing.

It's now Friday and nothing from Shrapnel. Why is this so difficult? Can someone in the company just send me an email with the link?

Annette · #2 July 5th, 2009, 08:02 AM

Hi,

I'm not sure which customer support ticket is yours, but a check doesn't show any that haven't received a prompt reponse. When you log back into our customer center to view your ticket be sure to click on the tab "messages." If there's nothing there, please tell me your customer support ticket number so I may investigate.

Rich · #3 July 5th, 2009, 11:20 AM

Well I figured out the problem. If I click on the message there is a response. A 24 hour download link. I didn't get an email on this and there were no instructions at all. So I had no idea. The original ticket was #2814. Can you extend the time so I can download the file? I'll check again later today.

Rich · #4 July 5th, 2009, 05:11 PM

Ok, got it. Thanks very much.

Annette · #5 July 7th, 2009, 07:17 AM

I'm sorry for the confusion. You should have received an email alert each time we worked on your customer support ticket. Glad to hear you got what you needed.