Anybody get their CD yet? Cannot intall game.

Skotty702 · #1 July 30th, 2005, 05:26 PM

I just got my CD in the mail today. However, I cannot install it. I get several errors stating things like a certain dll file corrupted or cannot read the disk. It also will not copy off the CD to the HD, giving up CRC errors. I have tried this on 3 different CD-ROM drives in 2 different PC's to no avail.

Anybody else have this problem? I have already contacted the automated online Shrapnel support section.

Thanks
Scott

Storm95 · #2 July 30th, 2005, 07:14 PM

Hell I hope this is not a widespread problem, I haven't got mine yet, but from what I've read from the numerous problem posts concerning sound, graphics etc ...I just hope that this is not yet another glitch. Mind you the support from Shrapnel concerning fixes is above average.

Jim1954 · #3 August 1st, 2005, 10:39 AM

Scott, were you trying to install on top of the DL version or was this a clean install elsewhere?

Celozzi · #4 August 1st, 2005, 11:43 AM

Well, here's a success story....

I got CD version 2 days ago and it installed perfectly.
Just opened the CD Drive folder, and clicked setup.
Was playing in less than 5 minutes.

Celozzi

desh44 · #5 August 1st, 2005, 12:30 PM

No problems here...I saved my scenario, saved games and campaigns folders to desktop, uninstalled the game and loaded the version off the CD. The only thing i noticed was that it took a couple of minutes when I clicked the install icon before it got started but then it was smooth sailing. I recopied the 3 folders off the desktop and the game is running smooth. (I keep copies of these folders on a folder on desktop so I have a backup of all the new scenarios which I install

Tom D

embis · #6 August 1st, 2005, 01:14 PM

Mine arrived today, No problems.. up and running without a hitch. I now have three versions installed, one for my old pbem games, one for my edited OOB and mods, and the CD version. All seem very happy to coexist.

Maybe you got a duff CD?

Mobhack · #7 August 1st, 2005, 03:49 PM

Quote:

embis said:
Mine arrived today, No problems.. up and running without a hitch. I now have three versions installed, one for my old pbem games, one for my edited OOB and mods, and the CD version. All seem very happy to coexist.

Maybe you got a duff CD?

Given that his attempts failed on several PCS, it seems as if a duff CD is most likely the proximate cause.

Cheers
Andy

Richard · #8 August 1st, 2005, 05:22 PM

fyi, Scott already put in a request to customer service a few days ago and a new CD is on it's way to him.

Skotty702 · #9 August 1st, 2005, 07:19 PM

Hi Richard,

Thanks for the quick turnaround. I recieved quick respones from tech support over the weekend and was notifed yesterday that a new CD shipped Monday morning. Will post when I install the new CD.

Thanks again
Scott

Richard · #10 August 1st, 2005, 07:40 PM

Not a problem, that's what we're here for.