SPACE EMPIRES IV GOLD NOTICE - PLEASE READ!

Tim Brooks · #1 March 5th, 2002, 06:39 PM

To SEIV GOLD Customers

PLEASE READ!

We had thousands of Space Empires IV GOLD preorders. It will take us most of this week to get all pre-orders out. Our systems are overloaded. Orders should be processed in the order in which they are received. If you enter a support request asking for a tracking number or status, your order will have to be pulled from the queue.
When we reinsert it it will move to the back of the queue.

You can access your account (hopefully you set up an account) at the Game Shop and will know when your order ships (it will say shipped). There will be a tracking number, if your order shipped FedEx or UPS. If there isn't a tracking number your order was shipped through the Postal Service. If your tracking number starts with 1Z your order shipped UPS and not FedEx. Due to problems with FedEX shipping systems we have had to divert shipping to other carriers to get all orders out.

Please be patient.
Thank you.

[ 05 March 2002: Message edited by: Tim Brooks ]

[ 05 March 2002: Message edited by: Tim Brooks ]

[ 05 March 2002: Message edited by: Tim Brooks ]

dmm · #2 March 6th, 2002, 01:07 AM

Tim, n.b.: queue

Alpha Kodiak · #3 March 6th, 2002, 01:25 AM

I believe he was saying that if you call them about it, they will start playing billiards with your order.

Tim Brooks · #4 March 6th, 2002, 01:41 AM

You know. I used to be able to spell before Word and its spell checker. Now I don't even pay attention

TerranC · #5 March 6th, 2002, 01:43 AM

ahh... the wonders of technology.

Derek · #6 March 6th, 2002, 02:14 AM

quote:

If you enter a support request asking for a tracking number or status, your order will have to be pulled from the queue.
When we reinsert it it will move to the back of the queue

Forgive me if I come off as incredibly harsh, but that is ****ing ridiculous.

What it says to me, as a customer, is that if I want customer support, I am going to be penalized. You don't run a company that way. Well, apparently some do, neverthelss, I would hope that a company is not run that way.

I've been a good customer of both Malfador and Shrapnel, having bought SEIV, SEIV Gold, and Rune Sword. That one little statement, however, will cause me to seriously think before I purchase anything else from Shrapnel and/or Malfador. I understand that you have a HUGE preorder; regardless, you don't threaten customers and expect them to stick around.

Derek

Richard · #7 March 6th, 2002, 02:34 AM

No what is says is we are posting updates here that you can easily read. One thing about our store now is that you can log into the store and you can check exactly if your package has shipped or not and the tracking number. To do this ourselves means we have to pull folks off shipping as we are getting a ton of requests for that info.

So it's simple math. In order for us to get all of the pre-orders out and the huge volume of orders that came in the Last few days since shipping started we have to put all of our folks (including the presidet of the company) off of what they are doing to ship product.

We're actually trying to make sure your product gets to you quicker.

jim · #8 March 6th, 2002, 03:15 AM

I am a newbie, at least when it comes to manipulations of Mods. Now that Gold has been released, I have a few questions - I have been unable to find a clear conclusion in the old Board threads.

SEIV (non-Gold) is a game I truly enjoy and play a lot, single player. I
would like to play it at LAN parties, but the web-based games do not interest
me for various reasons. The game improved greatly when I figured out how to
use some of the TDM ModPack. However, I have not been able to get it all to work. I
am not sophisticated in this area. Things must be very clear and simple to a
non-tech for me to be sure to get it.

I have gotten quite adept at beating the non-Gold AIs. I must exclude Intel
and Mines, and play AIs Allied against me to make a 200 system game any fun.

My Q is, does the Gold Version make it easy enough for me to use the more
clever AIs, with their neat shipsets and texts (that I simply cannot get to
work in non-Gold)? Or would it be up to me to work it out as how to make it
work? Ideally, it would be a menu-based choice system in the game set-up. I
fear the playing around in the "My PC" section of Windows.

I hope so. I'd really buy it, if that was the case. Must I send my CD back
to get a discount? How do I go about that? I'd rather just get some credit
towards a future game of your company, if that would avoid me having to send
pieces in the mail or something like that.

Richard · #9 March 6th, 2002, 03:57 AM

No the mods are included but we have not intergrated them to that level in the new game.

As far as the discount that's pretty much the way we've had to do it. Again you can burn a copy of your original CD.

Phoenix-D · #10 March 6th, 2002, 04:01 AM

"Ideally, it would be a menu-based choice system in the game set-up. I
fear the playing around in the "My PC" section of Windows."

The mod-picker program handles this, once you get it installed. Really though, it's nothing complicated

With TDM, you just unzip to your SE4 folder. IIRC the TDM path.txt will then replace your original path.txt. That makes SE4 use the TDM mod.

Phoenix-D