For the most part I have ok luck with rebates. I have had some issues where they were never paid and such but as I am finding out most of those were do to hidden rules and such.
Most recently I purchased an Asylum FX 5700 Ultra from Best Buy and sent in for the $40.00 rebate through BFG Technologies. 1-877-776-6541
I sent in the rebate on Jan 12th of this year and 8 weeks later called them and asked for a status of my rebate. I was told then that my rebate had been declined. "Declined," I asked "for what reasons?" "You used a P.O. Box as a return address."
/me shook head
"Ok, well send it to my street address then." So they reprocess the rebate and the 8 weeks starts over.
On or about 4-20 I call and ask the status of my rebate and I was told that it was in the process center and would be mailed soon. I received it on or about 4-28 and the check was dated for
3-31-2004
View The Check
So I deposite the check and go about my business. Today I am informed that the check bounced. This cost me some $$$ and really angered me.
So I come home and call BFG and after a few minutes I get David on the line and David doesn't speak a word of understandable english so I spend the thrity minutes trying to help him understand my problem. Finally David sees the light and does some checking.
I am told that they stopped payment on the check before they mailed it because someone started the rebate process all over again.
(Can you believe this?)
He informs me that there is nothing he can do and that BFG will not issue another check under the terms of the rebate. I ask to speak to a supervisor and was asked to call back in the morning. I call the bank and explain what happend to them and they will decide wether or not to refund me the fees that were charged wihtin a 60 days.
I ask you what should I do? Play the game with BRG and try and get my $40.00 rebate and re0inbursment for my bank charges or dispute the cost of the Asylum FX 5700 entirely on my credit card on the grounds that they defrauded me out of my rebate?
Since many of you buy new hardware and stuff and have been into computers for a while I thought asking you might provide some ideas I have not considered yet.
I am not really all that mad now, the money is not that much, and I feel the bank will refund the charges, but its the principle of the thing. They sent me a bogus check and it cost me money. That just really angers me.
At any expense be aware of how BFG Technologies handles its rebates.
[ May 04, 2004, 04:28: Message edited by: Atrocities ]
OT: Rebates
Asteroids Champion!
... yep, the rebate requires the UPC on the box. I go back to CompUSA, and they are zero help. Although I prove to them with my receipt that I bought the monitor from them, they refuse to communicate with the company to validate the sale so I can get the rebate. The rebate company rep eventually gets me to do some nonsense where I get CompUSA to sign something saying I did buy the monitor from me, but then later the rebate company denies having said that, and that it would never be accepted. 
Linear Mode
