I do not think I have ever talked with Sombre, so I hardly have any opinion on this issue. His messages looked quite unpleasant sometimes, so I can understand why Shrapnel could have decided to ban him. But the way they handled the situation was - yes, extremely unprofessional.
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Does anything along these lines ever make a company look professional? My guess is no. But you know what? Do you really think we would be any more professional if we posted details about a users behavior that would potentially reflect negatively on him after he's been banned and not allowed to make posts in his own defense? That allowing people to run off other forum members, allowing name calling and the use of profane language, etc. is going to make us look more professional.
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It would make you look more professional, if instead of suddenly (at least from everyone else's point of view) banning people for obscure reasons, you gave a temporary ban and a public warning that such behaviour will not be tolerated, and then, if your warning was ignored, gave a permanent ban. It is as simple as that.
Instead, it seems that the moderators have managed to offend as many people as possible.