Technically we are closed (I am doing some work from home today). Email
mall@shrapnelgames.com tommorow morning to make sure they get your complaint as we have been closed most of the holidays (our customer service, not our shipping or e-commerce).
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Sarge is coming...
Richard Arnesen
Director of Covert Ops
Shrapnel Games
http://www.shrapnelgames.com